Disclaimer & Privacy Policy
Previous amendments to this policy are archived here.
1. Introduction
The Luxury Closet (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or interact with our platforms.
By accessing or using theluxurycloset.com (the “Site”), you acknowledge and agree to the practices described in this Privacy Policy, including the collection and processing of your data as outlined below.
2. Information We Collect
a. Information You Provide
- Name, email, phone number, delivery address
- Login credentials, preferences, saved items
- Billing and shipping details
- Communications, reviews, and survey responses
b. Information We Automatically Collect
- IP address, browser/device type, language, region
- Browsing activity (pages viewed, session duration)
- Referral sources and ad click data
- Cookie identifiers and online behavior
c. Marketing Identifiers
- Hashed email addresses or phone numbers
- Device and cookie IDs for advertising attribution
3. How We Use Your Data
- Process transactions and manage your account- Deliver and return products
- Provide customer support
- Personalize content, offers, and shopping experiences
- Measure and improve marketing campaigns
- Detect and prevent fraud or unauthorized access
- Comply with legal and regulatory requirements
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, remember your preferences, and deliver personalized content and recommendations.
These include:
- Essential Cookies — required for core site functionality (e.g., cart, login, checkout)
- Analytics Cookies — help us understand how users interact with the website to improve performance
- Preference Cookies — store your selected preferences (e.g., language, currency)
- Advertising and Targeting Cookies — allow us to show you relevant ads and offers
- Third-Party Cookies and Web Beacons — placed by authorized partners (including Meta, Google, Epsilon, and others) to measure ad performance, prevent fraud, and enable audience matching and retargeting.
By continuing to use the Site or logging into your account, you consent to our use of both first-party and third-party cookies as described in this Privacy Policy. You can manage cookies through your browser settings anytime, although disabling certain cookies may limit some website features.
5. Sharing of Data with Third Parties
We may share your personal data only under the following circumstances:
a. Service Providers & Business Partners
We share information, including but not limited to, with logistics and delivery partners, payment gateways, IT and cloud service providers, marketing and analytics platforms, and other trusted partners who help us operate and improve our services.
b. Advertising and Audience Mapping
We may share certain hashed identifiers (such as hashed email addresses or phone numbers) with advertising partners to match existing customers, build audience segments, and measure campaign performance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data sharing outlined in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
c. Legal & Regulatory Disclosure
We may disclose information when required by law, court order, or to protect our legal rights or the safety of our users.
6. Legal Grounds for Processing
We process your data based on one or more legal bases:
- Consent — when you register, subscribe, or provide data voluntarily
- Contractual necessity — to process transactions, manage accounts, deliver products
- Legal obligation — to meet regulatory or legal requirements
- Legitimate interest — to personalize content, improve services, prevent fraud, and conduct marketing, provided this does not override your rights
By accessing, browsing, or interacting with our Site, you acknowledge and agree that we may collect and process your data as described in this Privacy Policy.
7. International Data Transfers
As a global company, we may transfer your data across borders, including to the UAE, KSA, Europe, and the US.
We apply appropriate safeguards, such as:
- Transfers only to countries with adequate protection
- Standard Contractual Clauses (SCCs)
- Encryption and access control
By using our services, you consent to these international transfers.
8. Your Rights
- Access personal data- Correct or update data
- Request deletion
- Restrict or object to processing
- Withdraw consent for marketing
- Request data portability
To exercise these rights, please contact our Data Protection Officer at dpo@theluxurycloset.com. We will respond to your request within a few weeks' time frame. You may need to provide identification to verify your identity.
9. Data Retention
We retain your data only as long as necessary for business, legal, or regulatory purposes. Once no longer needed, we securely delete or anonymize it.
10. Data Security
We use encryption, secure access controls, and audits to protect your data. While we take every precaution, no system is entirely risk-free. Please safeguard your login credentials. In the event of a data breach that may pose a risk to your rights, we will notify you and the relevant data protection authorities without undue delay, as required by law.
11. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.
12. Communications and Marketing
When you register or purchase, we may send promotional updates and transactional messages. You can opt out anytime via unsubscribe links or by contacting us at dpo@theluxurycloset.com.
13. Changes to this Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised Effective Date. We may also notify you of significant changes via email or on our website. Continued use of the Site after updates constitutes acceptance.
14. Questions, Complaints & Inquiry About Policies
If you have any questions or concerns, please contact our Data Protection Officer (DPO):
Email: Darshan Gowda, Data Protection Officer — dpo@theluxurycloset.com
Phone: +971 4 247 2985
Physical address:
Tradelux General Trading LLC
Novotel Dubai Al Barsha
API Trio Tower
Office 901
PO Box 502626
In Summary
The Luxury Closet is committed to protecting your privacy. The information collected from our Site helps us better understand our market and consumer interests. This allows us to serve our customers and business associates with the level of satisfaction they deserve.